Refund policy
Return & Refund Policy – Montibus.shop
Effective date: 01/01/2026
Location: United Kingdom
1. Our Commitment
We want you to be completely satisfied with your purchase of our food‑supplement products. If you’re not happy, we’ll work with you to resolve the issue in line with UK consumer law and the terms below.
2. Eligibility for Returns
You may return eligible items within 14 calendar days of receiving your order, provided that:
| Condition | Details |
|---|---|
| Product condition | Items must be unopened, unused, and in their original packaging. Supplements that have been opened, partially consumed, or damaged by the customer are not eligible for a refund. |
| Proof of purchase | A valid order number or receipt must accompany the return. |
| Non‑eligible items | Final‑sale items (clearly marked as “Final Sale” on the product page) cannot be returned or refunded. |
3. How to Initiate a Return
- Contact us – Email support@montibus.shop within 14 days, referencing your order number and the reason for the return.
- Receive a Return Authorization (RA) – We will reply with an RA number and the address to which the item should be sent. Returns sent without an RA may be refused.
4. Return Shipping
- Customer responsibility – You are responsible for the cost of returning the product to us.
- Shipping method – Use a trackable service and retain proof of postage. We are not liable for items lost in transit; please keep the tracking receipt.
5. Refund Process
Once we receive and inspect the returned item:
- Inspection – We confirm the product meets the eligibility criteria (unopened, undamaged, correct item).
- Refund issuance – If approved, we will process a full refund to the original payment method within 14 business days of receipt.
- Notification – You will receive an email confirming the refund amount and the date it was processed.
What is not refunded:
- Original shipping fees (unless the return is due to a mistake on our part).
- Any discount codes or promotional offers applied to the original order.
6. Exchanges
We do not currently offer direct exchanges. If you need a different product, please place a new order after the original return has been processed.
7. Defective or Incorrect Items
If you receive a defective, damaged, or wrong product, please contact us within 14 days. We will cover the return shipping cost and either replace the item or issue a full refund, whichever you prefer.
8. Legal Rights
This policy does not affect your statutory rights under the UK Consumer Rights Act 2015. If a product is faulty, you are entitled to a repair, replacement, or refund regardless of the 14‑day period.
9. Contact Us
If you have any questions about this policy, please reach out:
email - support@montibus.shop