Shipping policy

Shipping Policy – Montibus.shop

Effective date: 01/01/2026
Location: United Kingdom

1. All‑Inclusive Shipping

All product prices displayed on our site already include the cost of standard shipping within the United Kingdom. We work with reputable domestic carriers to deliver your order, but the exact carrier may vary depending on package size, weight, and carrier availability.

2. Order Processing

  • Processing time: Orders are prepared and dispatched within 1–2 business days after payment is confirmed.
  • Business days: Monday – Friday, 9 am – 4 pm GMT (excluding UK public holidays).

3. Estimated Delivery Times (UK Mainland)

  • Standard delivery: 2–4 business days after dispatch.
  • Tracking: A tracking number will be emailed to you once your order ships, allowing you to monitor its progress regardless of the carrier used.

4. Shipping Responsibility

Because shipping costs are bundled with the product price, we assume full responsibility for delivering the order to the address you provide. If a parcel is lost, damaged, or delayed due to carrier error, we will:

  1. Open a claim with the carrier.
  2. Notify you of the investigation status.
  3. Offer a replacement shipment or a full refund (including the product price) if the issue cannot be resolved promptly.

5. Customer Responsibilities

  • Accurate address: Please double‑check your shipping address at checkout. We cannot be held liable for delays or non‑delivery caused by an incorrect or incomplete address.
  • Receipt of goods: If you receive a damaged or incorrect item, contact us within 14 days of delivery so we can arrange a resolution.

6. International Orders

  • For shipments outside the UK, additional customs duties, taxes, or import fees may apply. Those charges are the recipient’s responsibility and are not covered by the “shipping‑included” price.
  • International delivery times are 5–10 business days after dispatch, but may vary due to customs processing.

7. Shipping Restrictions

  • We ship only to addresses within the United Kingdom for the “standard shipping‑included” service.
  • Certain products (e.g., bulk supplement containers) may be restricted from being shipped to specific countries. If a restriction applies, you will be notified before completing the order.

8. Lost or Damaged Parcels

  • Report any loss or damage within 7 days of delivery.
  • We will investigate with the carrier and, where appropriate, resend the item or issue a refund (including the product price).

9. Returns & Refunds

Our Return & Refund Policy outlines the conditions for returning items. Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part.

10. Contact Us

If you have any questions about shipping, delivery times, or tracking, please reach out:

 Email:  support@montibus.shop